Privacy Policy

Last Updated: April 29, 2026

Linen and loom operates this website and online store to provide customers with a curated shopping experience. Our store enables secure e-commerce functionality, hosting, and order processing.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or otherwise interact with our services.

By accessing or using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

If there is any conflict between this Privacy Policy and our Terms of Service regarding the processing of personal information, this Privacy Policy shall control with respect to data protection and privacy matters.

1. Personal Information We Collect

Personal information refers to any information that identifies you or can reasonably be linked to you. It does not include anonymous or properly de-identified data.

We may collect the following categories of information:

Contact Information

• Full name
• Billing address
• Shipping address
• Email address
• Phone number

Payment Information

• Credit or debit card details
• Payment method
• Transaction confirmation details

Payment data is processed securely through authorized payment processors. We do not store full payment card details on our servers.

Account Information

• Username
• Password
• Account preferences and settings

Transaction Information

• Products viewed
• Items added to cart
• Orders placed
• Returns, exchanges, or cancellations

Communication Information

• Customer service inquiries
• Messages sent through forms or email

Device and Usage Information

• IP address
• Browser type
• Device information
• Pages visited
• Interaction history on our website

2. How We Collect Information

We collect personal information in the following ways:

• Directly from you when you create an account, place an order, subscribe to marketing communications, or contact us.
• Automatically through cookies and similar tracking technologies when you browse our website.
• From service providers that assist us in operating our store, including payment processors, hosting providers, analytics providers, and shipping partners.
• From trusted business partners where permitted by law.

3. How We Use Your Information

We use personal information for legitimate business purposes, including:

Providing and Managing Services

• Processing orders and payments
• Delivering products
• Managing returns and exchanges
• Maintaining customer accounts
• Personalizing your shopping experience

Marketing and Communications

• Sending promotional emails and offers
• Recommending products based on browsing or purchase history

You may opt out of marketing communications at any time by using the unsubscribe link in our emails.

Security and Fraud Prevention

• Detecting and preventing fraudulent transactions
• Verifying identity
• Maintaining secure payment systems

Customer Support

• Responding to inquiries
• Resolving complaints
• Providing assistance regarding orders or accounts

Legal Compliance

• Complying with applicable laws and regulations
• Responding to lawful governmental requests
• Enforcing our policies and contractual rights

4. Sharing of Personal Information

We may share your information with:

• Our e-commerce platform provider
• Payment processors to complete transactions securely
• Shipping and fulfillment providers
• IT and cloud hosting providers
• Marketing and analytics partners

We may also disclose information if required by law, to protect our legal rights, or in connection with a merger, acquisition, restructuring, or sale of business assets.

We do not sell personal information to third parties.

5. Store Hosting

Our platform processes personal information to provide and improve its services. Your information may be transferred to and processed in countries outside your country of residence.

6. Third Party Websites

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

7. Children Privacy

Our services are not intended for individuals below the legal age in their jurisdiction. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we may take appropriate steps to remove it.

8. Data Security and Retention

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the internet is completely secure.

We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Request a copy of your personal data
• Withdraw consent where processing is based on consent
• Opt out of targeted advertising

To exercise your rights, please contact us using the details below. We may require identity verification before processing your request.

We will not discriminate against you for exercising your legal rights.

10. International Data Transfers

Your personal information may be processed outside your country of residence. Where required by law, we implement appropriate safeguards to ensure that your information remains protected in accordance with applicable data protection laws.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised Last Updated date. Continued use of our services after changes become effective constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your legal rights, please contact us:

Email

hello@linenandloom.store

Address

128 City Road London
EC1V 2NX United Kingdom

For the purposes of applicable data protection laws, Linen and loom acts as the data controller of your personal information.